Frozen Skins
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Support

Help center

Everything about trades, Steam delivery, refunds, and account security.

Categories

General(4)Payments(4)Selling(4)Skins(4)

General

Do I need a Steam account to use the platform?
Yes. A Steam account and a valid Steam Trade URL are required to receive purchased items and complete inventory-related actions.
How does your platform work?
Users can purchase CS2 skins from our store, sell their inventory for coins and use their balance to buy new items. Our coin-based system keeps your value inside the platform and makes upgrading your collection easier.
What is Frozen Skins?
Frozen Skins is a CS2 skin platform where players can buy skins, sell their inventory and manage their collections in one place. Our goal is to make interacting with CS2 items simple, secure and transparent.
What makes your platform different?
Unlike traditional marketplaces, we combine skin purchasing, inventory selling and collection tools in one ecosystem. Players can turn unused items into coins and use them to discover new skins.

Payments

Do you store my payment information?
No. We do not collect or store any payment data. All payments are processed securely by third-party payment providers.
Is my Steam account safe?
We never ask for your Steam password. Steam connection is used only for required features such as trade processing and inventory-related services.
What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard and Apple Pay.

Selling

Can I receive money when selling my skins?
No. Items sold through our platform are converted into coins only. Coins cannot be withdrawn or exchanged for cash and can only be used to purchase items available in our store.
Can I transfer coins to another account?
No. Coins are linked to your account and cannot be transferred, sold or exchanged for real currency.
How can I sell my CS2 inventory?
You can submit your CS2 items through our selling process. After evaluation and confirmation, the value of accepted items will be converted into coins and added to your wallet.

Skins

Are all skins verified?
Yes. Each item goes through verification to ensure accurate information about the skin, including relevant details such as item data and condition.
How are skins delivered?
Purchased skins are delivered through Steam trade offers. Once your trade details are correctly provided, you will receive an offer that can be accepted directly in Steam.
How can I buy CS2 skins?
Browse available skins in our store, choose the items you want and complete your purchase using your wallet balance or available payment methods. After checkout, the skin will be delivered through a Steam trade offer.

Still need help with a trade?

Contact supportTrack trade
What should I do if I have a problem with my order?
If you experience any issues with a purchase, delivery or account-related matter, contact our support team via [email protected]. We will review your request and assist you as soon as possible.
What are coins and how do they work?
Coins are our internal platform currency used for purchases. They allow you to keep the value of your inventory inside your account and use it for future skin upgrades. 100 coins = €8.72
How long does skin delivery take?
Most trade offers are processed quickly after purchase. Delivery time may vary depending on Steam availability, trade restrictions and account settings.